admin@qskills.com.au

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PRIVACY POLICY

Last updated: 15 December 2025

This Privacy Policy describes how Q Skills Pty Ltd (“we”, “us”, or “our”) collects, uses, stores and discloses your personal information when you use our website and services (the Service). It also explains your privacy rights and how Australian law protects you.

We collect and use personal information in accordance with this Privacy Policy and the Privacy Act 1988 (Cth), including the Australian Privacy Principles (APPs). By using the Service, you agree to the collection and use of information as outlined in this Privacy Policy.

Interpretation and Definitions

1. Interpretation

Words with capitalised initial letters have meanings defined below. These definitions apply whether the terms appear in singular or plural form.

2. Definitions

For this Privacy Policy:

  • Account means a unique account created for you to access our Service or parts of our Service.
  • Affiliate means an entity that controls, is controlled by, or is under common control with a party, where “control” means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for the election of directors or other managing authority.
  • Company, we, us, or our refers to Q Skills Pty Ltd, Ground Floor, 9 Wentworth Street, Parramatta NSW 2150, Australia.
  • Cookies are small files placed on your computer, mobile device or other device by a website, which record information about your browsing activity.
  • The country refers to Australia.
  • Device means any device that can access the Service, such as a computer, mobile phone or tablet.
  • Personal information has the meaning given in the Privacy Act 1988 (Cth) and includes information or an opinion about an identified individual, or a reasonably identifiable individual.
  • Service refers to the Q Skills website.
  • Service Provider means any individual or organisation that processes personal information on our behalf.
  • Usage Data means data collected automatically when using the Service, such as pages visited and time spent on the website.
  • Website refers to Q Skills, accessible at https://qskills.com.au/.
  • You means the individual accessing or using the Service, or the organisation on whose behalf the Service is accessed.

Types of Information We Collect and Use

1. Personal Information

While using our Service, we may collect personal information, including, but not limited to:

  • Name 
  • Email address 
  • Phone number 
  • Business name 
  • RTO number (if applicable) 
  • Postal or street address 
  • Job title or role 

2. Booking and Business Information

  • Kitchen booking dates and times 
  • Usage requirements, equipment needs 
  • Number of participants 
  • Safety induction details 

3. Payment Information

  • Invoice details 
  • Transaction history 
  • Payment method (Full card details are handled by our payment processor and not stored by Q Skills.)

4. Compliance and Safety Information

  • Incident reports 
  • Access logs 
  • Information required by regulators or insurers 

5. Usage Data

Usage Data is collected automatically and may include:

  • IP address
  • Browser type and version
  • Pages visited and time spent on those pages
  • Date and time of visits
  • Device identifiers and diagnostic data

When you access the Service via a mobile device, we may also collect information about your device type, operating system and mobile browser.

Cookies and Tracking Technologies

We use Cookies and similar technologies (such as web beacons and pixels) to improve and analyse our Service.

Types of Cookies We Use

  • Essential Cookies: Required for the website’s operation and to enable core functionality.
  • Acceptance Cookies: Used to record your acceptance of our Cookies Policy.
  • Functionality Cookies: Used to remember your preferences and improve your experience.

You can control Cookies through your browser settings. If you disable Cookies, some parts of the Service may not function correctly.

How We Collect Personal Information?

We collect information through: 

  • Online forms and enquiries 
  • Email or phone communications 
  • Booking confirmations and service agreements 
  • Website analytics and cookies 
  • Your organisation, when acting on your behalf 
  • Third-party providers supporting our services 

Why We Collect and Use Personal Information?

We handle personal information for purposes including: 

1. Service Delivery 

  • Managing enquiries, bookings and schedules 
  • Providing access to facilities 
  • Communicating with hirers 

2. Business Operations 

  • Invoicing and financial management 
  • Customer support 
  • Improving services and website performance

3. Legal and Compliance 

  • Work health and safety 
  • Insurance and incident reporting 
  • Regulatory requirements and audits 

4. Marketing and Communication 

  • Service updates, availability notices, promotions (You may opt out at any time.)

Disclosure of Personal Information 

We may disclose personal information to: 

  • IT and website hosting providers 
  • Cloud storage and software providers 
  • Payment processors 
  • Booking and scheduling systems 
  • Insurers, accountants and legal advisors 
  • Government agencies, if required by law 
  • Other third parties you authorise 

We do not sell personal information.

Retention of Personal Information

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.

Overseas Disclosure

Your personal information may be stored or processed outside Australia. Where this occurs, we take reasonable steps to ensure overseas recipients comply with Australian privacy obligations or equivalent standards.

Cookies and Analytics

qskills.com.au uses cookies to: 

  • Improve user experience 
  • Analyse website performance 
  • Support security functions 

You can manage cookies through your browser settings.

Data Security

We apply security measures, including: 

  • Role-based access controls 
  • Secure hosting environments 
  • Encryption where appropriate 
  • Staff confidentiality requirements 
  • Regular monitoring and system updates

Access, Correction and Deletion

You may request access to, correction of, or deletion of your personal information by contacting us using the details below. We may need to retain certain information where required by law.

Children’s Privacy

Our Service is not directed to children under the age of 13. We do not knowingly collect personal information from children without obtaining prior consent from their parents or guardians. If you believe a child has provided us with personal information, please contact us.

Third-Party Links

Our service may contain links to third-party websites. We are not responsible for the privacy practices or content of those websites and encourage you to review their privacy policies.

Complaints

If you believe your privacy has been compromised:

If you remain unsatisfied, you may contact the Office of the Australian Information Commissioner (OAIC):

Updates to This Policy

We may update this Privacy Policy from time to time. 

The latest version will be available at https://qskills.com.au/privacy-policy/.

Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle personal information, you can contact us:

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