QSkills Pty Ltd (ABN 98 609 444 206)
Effective Date: 14/11/2025

1. Definitions

“QSkills”, “we”, “us”, “our” means QSkills Pty Ltd.
“You”, “Hirer” means the organisation or individual hiring the kitchen facilities.

2. Acceptance of Terms

By booking or using QSkills facilities, the Hirer agrees to these Terms & Conditions.
These Terms apply to all RTOs, caterers, hospitality businesses, and approved users.

3. Booking Requirements

• Bookings must be made through approved channels and confirmed in writing.
• QSkills may request business or licensing documentation before approving a booking.
• Bookings are not transferable unless approved by QSkills.

4. Access and Security

• Access is available only for the times specified in your booking.
• Keys, access cards or digital codes must not be shared.
• The Hirer is responsible for securing the area after use unless otherwise arranged.

5. Use of Facilities

The Hirer must:

• Use the kitchen only for approved cooking, catering or training activities.
• Follow QSkills operational instructions and safety procedures.
• Ensure all participants comply with hygiene and safety rules.
• Not alter, damage or remove equipment or fixtures.

6. Equipment

• Use only equipment included in your booking.
• Report faults or damages immediately.
• Costs for repair or replacement caused by misuse may be charged to the Hirer.

7. Cleaning Requirements

Before leaving, the Hirer must ensure:

• Surfaces, benches and equipment are cleaned
• Utensils are washed, dried and stored
• Floors are cleaned
• Food waste is removed
• Bins are emptied into appropriate disposal points

Extra cleaning fees may apply if standards are not met.

8. Fees and Payment

• Fees must be paid in full prior to access unless agreed otherwise.
• Additional charges may apply for extended use, damages, cleaning or extra equipment.
• Invoices must be paid by the stated due date.

9. Cancellation Policy

Refunds are based on notice given:

• More than 7 days: Full refund
• 72 hours – 7 days: 50% refund
• Less than 72 hours: No refund

Rescheduling is subject to availability.

10. Insurance Requirements

The Hirer must hold:

• Public liability insurance
• Any required food safety or business insurance
• Professional indemnity insurance (RTOs delivering training)

Evidence of insurance may be requested.

11. Health, Safety & Compliance

The Hirer must comply with:

• WHS laws
• Food safety regulations
• Local council rules
• QSkills induction and safety procedures

Incidents must be reported immediately.

12. Behaviour Standards

The Hirer must ensure that participants:

• Behave professionally
• Follow safety directions
• Do not engage in unsafe or unlawful conduct

QSkills may require individuals to leave if behaviour is unsafe or inappropriate.

13. Liability

QSkills is not responsible for:

• Loss or damage to personal belongings
• Injuries resulting from unsafe practices by the Hirer
• Food safety breaches caused by the Hirer

The Hirer indemnifies QSkills for any claims arising from:

• Breach of these Terms
• Damage to property
• Unsafe food handling
• Participant actions

14. Termination of Use

QSkills may immediately terminate access if:

• Terms are breached
• Damage occurs
• Payments are not made
• Unsafe or unlawful behaviour occurs

No refunds apply where termination results from the Hirer’s breach.

15. Privacy

Personal information is handled in line with the QSkills Privacy Policy:
https://qskills.com.au/privacy

16. Changes to Terms

QSkills may update these Terms at any time.
The current version will be available on our website.

17. Contact

QSkills Pty Ltd (ABN 98 609 444 206)
Email: admin@qskills.com.au